1. Order Confirmation

By accepting these terms and conditions, and upon confirmation of the customer's order, a written and binding agreement is entered into between the customer and stuestudios.com. Once an order is completed on stuestudios.com, the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order stuestudios.com reserves the right NOT to send the product to the customer, and thus cancel the order. 

2. Age Restriction

If the customer is under 18, permission must be obtained from a parent or other person of authority. 

3. Payment

stuestudios.com accepts VISA Electron, MasterCard, Maestro and Paypal. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to stuestudios.com, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorised sources from accessing customer information. stuestudios.com does not store customer credit card information after completing the transaction. If payment is through PayPal, the customer can safely transfer money for the transaction with SSL (Secure Socket Layer) and an encrypted connection. 

Prices are without shipping or other services that stuestudios.com may offer. On stuestudios.com prices are shown in the following currencies: Euro (EUR). 

4. Local Levies

Please note that local import duties vary by country and region. These taxes are to be paid by the customer. 

5. VAT Exempt Purchases (for Customers outside of the EU)

We offer tax free purchases on orders from Non-EU countries. Prices do not include payment or delivery charges. VAT (19% of total price) will be removed automatically in the checkout process when the shipping country is selected. 

*U.S. Tax and Duty

stuestudios.com are able to send for 800 USD free of taxes and duty per shipment due to the increase in U.S. de minimis.

6. Returns

Goods may be returned within 14 calendar days from date of receipt. The product must be returned in original packaging. Shipment and return costs are the responsibility of stuestudios.com. 

All returns that do not meet the above requirements will be rejected by stuestudios.com. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by stuestudios.com

If the customer wishes to exchange an item, this can be done by placing a new order and returning the unwanted item. Once the returned product is received by stuestudios.com, the items(s) are refunded. 

7. Warranty

All products from stuestudios.com come with a 1 year manufacturing warranty. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims please contact customer service at support@stuestudios.com.

8. Shipping

stuestudios.com offers free Worlwide Shipping.

stuestudios.com sends packages with DHL all their international destinations. Exceptions cannot be made. All shipments are insured and Track & Trace information is e-mailed to the customer upon dispatch from stuestudios.com

Shipping times for regular service in Europe are 2-5 business days, and as a regular service outside Europe 5-7 days. stuestudios.com accepts no responsibility for delays in customs processes outside the EU. Shipping times are a guide. 

stuestudios.com reserves the right to request additional shipping costs from the customer on orders for multiple items. 

9. Privacy

stuestudios.com treats customer information with the utmost respect and integrity. No information will be disclosed to third parties.

10. Cookies

stuestudios.com collects information about customer behaviour on the website with the use of cookies.. A cookie is a small text file placed on the client computer's hard drive which track the customer's behaviour. Cookies are used to personalise the customer's online experience on stuestudios.com. Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to gather information about the customer's internet use on external sites. stuestudios.com does not use cookies to collect or store personal information. The customer may choose not to accept cookies. Most Internet browsers allow you to delete or block cookies and to ask for the customer's consent before a cookie is stored. Managing cookies is in the web browser's preferences. Please note that if the customer does not wish to use cookies when visiting stuestudios.com, it may have an impact on the buying experience. stuestudios.com uses cookies to keep the customer's shopping cart updated and cookies are also required to execute a checkout. 

11. stuestudios.com uses the following Cookies

stuestudios.com use cookies for the following general purposes: user functionality, statistics, sales and advertising. The functional cookies are used to ensure that stuestudios.com works as intended, which amongst other things, allows customer's to be able to add items to the cart, complete a purchase etc. No personal information is stored and cookies are automatically deleted when the browser is closed. We use services from Google (Google Analytics) to collect web statistics. Cookies from these providers offer the ability to see which pages are visited, traffic referrals etc. This information is used to measure and improve the customer experience as well as analysing up on sales and advertising campaigns. 

12. Company Information

stuestudios.com is the official online shop for Stue Studios. Stue Studios is governed by German law and registered in Germany at: 

Stue Studios
Jun Hee Lee
Prenzlauer Allee 45
10405 Berlin

Tel: +49 151 51000091
Mail: info@stuestudios.com