Shipping

We offer free worldwide shipping on all orders.

stuestudios.com sends orders with DHL. 

All packages are insured and have a tracking number so the package can be traced. You can find the tracking number for your package in your order details. 

In case of a delay or issue with your delivery and for all inquiries please contact us at support@stuestudios.com.

Delivery Times

We try to offer the fastest possible service and dispatch goods on working days. Orders received before 2pm will usually be dispatched the same day. Some delays may be experienced during sales and public holidays. 

Additional transit time may occur when shipping to offshore islands. stuestudios.com cannot accept responsibility for orders that are delayed in customs. 

Germany: approximately 2 working days 
Europe: approximately 4 working days 
USA & Canada: approximately 10 working days 
Rest of the world (Asia, Australia): approximately 10 working days 

Returns

You can return your purchase for free within 14 days from the date of receipt.

To make a return, please contact us at support@stuestudios.com. We will email you a return address label to send back your item. Make sure to cover up or remove the original delivery bar code on the box.

Write RETURNS on the box to ensure smooth transit through customs. 

Stue Studios
Danziger Strasse 95 
10435 Berlin  
Germany 

Products are to be returned in original condition in original, undamaged packaging. stuestudios.com reserves the right to refuse any returns which do not comply with the above criteria.  

Warranty Claims

All products sold on stuestudios.com are subject to 1 year warranty. This warranty covers manufacturing faults only, not wear and tear from regular use. If you believe you have a warranty claim please contact us at support@stuestudios.com.